CAN I CHANGE OR CANCEL MY ORDER?
If you have made a mistake whilst ordering, please let us know right away, we will do our best to help. Unfortunately personalised or bespoke pieces once made, may not be able to be amended or cancelled.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The majority of our pieces are hand forged to order. Please allow up to 10 working days to receive your order, however some pieces and bespoke orders can take up to 14 working days either from the date of purchase or the date we receive your shoes. If you need your order by a certain date, please let us know in the notes section when ordering and we will do our best to accomodate and confirm that it is possible.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SENT?
Once your order has been sent you will receive a notification email confirming your package is on its way
WHO DELIVERS MY PARCEL?
All orders weighing under 2kg are sent with Royal Mail using a Signed For service. Orders are sent either First Class or Second Class depending on weight. Some orders made from your own horseshoes or those that are time sensitive may be sent via Special Delivery as agreed with yourself. Orders over 2kg are sent via a UPS tracked service.
HOW DO I CARE FOR MY HORSESHOE ITEMS?
All items has been treated with a sealant suitable for exterior and interior environments to protect from tarnish and rust. However due to the nature of mild steel it can rust easily and if kept outside to prevent your items from develpoing a patina over time you may want to retreat them with an exterior clear lacquer every so often (Halfords sell these) as the UK weather can be extremely damp at times!
We recommend your Horseshoe item avoids contact with perfumes, lotions and household cleaning products. Clean with a duster and keep your items dry.
CAN I HAVE ITEMS MADE FROM MY OWN HORSE’S SHOES?
Yes where stated on the item we can make from your shoes. You will receive details on where to send your shoes when you order.
DOES IT MATTER IF MY SHOES ARE RUSTY?
Generally no, the rust can just be burnt off when the shoe is heated for the forging process. Some shoe’s have sat in client’s gardens for 10 years plus and still make fantastic hearts.
DOES IT MATTER IF MY SHOES HAVE NAILS IN?
Nope, that’s fine we can remove those. Just package them carefully so they pose no risk to anyone handling your package during shipping.
CAN I HAVE MY ITEM PERSONALISED WITH NAMES OR DATES?
Yes. Items are hand stamped and we do our best to accomodate requests for personalisation though it does depend on the length of the name and the style of the shoe as to whether we can fit in what is requested. We will always do our best.
IS IT A DIFFERENT PRICE IF I USE MY OWN SHOES?
No. The price remains the same as the amount of work involved to make the heart is the same. The only extra is that if using your own shoes you will have to send them to us at your cost and depending on the shipping option selected your shipping cost back to you may be more if you have chosen Special Delivery.
I DON’T HAVE ANY SHOES OF MY OWN CAN I STILL HAVE AN ITEM MADE?
Yes of course! We have plenty of used horseshoes of our own we can use for your order.
HOW WILL I KNOW THEY ARE MY SHOES YOU’VE USED?
On request, we can take photos throughout the process of making your shoes into hearts to show you. As horse owners ourselves we also know how unique, individual and special each horse or pony is to their owner and we pride ourselves on giving owner’s back a unique gift to treasure that carries the significance of their own horse’s shoe. We wouldn’t ever use a shoe that wasn’t your own shoe that you have sent unless specifically requested. We know how precious they are.
DO THE HEARTS COME READY TO HANG?
Generally we supply our hearts hung from jute plait as we feel this works well with the country feel of our hearts. We can also supply hung from white ribbon if you would prefer. Just let us know.