If you have made a mistake whilst ordering, please let us know right away, we will do our best to help. Unfortunately personalised or bespoke pieces once made, may not be able to be amended or cancelled.
The majority of our pieces are hand forged to order. Please allow up to 3 weeks lead time from us receiving your order, and horseshoes if applicable. Some bespoke orders will take longer so please allow plenty of time for the occasion if you would like something extra special created for you. If you need your order by a certain date, please let us know in the notes section when ordering and we will do our best to accommodate it and confirm if this is possible.
Once your order has been sent you will receive a notification email confirming your package is on its way. These sometimes end up in the spam folder so please do check there.
All orders weighing under 2kg are sent with Royal Mail using a Signed For service or via Special Delivery depending on what method you select at check out. We recommend you chose Special Delivery for order made from your own horseshoes or those that are time sensitive may be sent via Special Delivery as agreed with yourself. Orders over 2kg are sent via a UPS tracked service.
All items has been treated with a sealant suitable for interior environments to protect from tarnish and rust. However due to the nature of mild steel it can rust easily and if kept outside items may still develop a patina over time.
We recommend your Horseshoe item avoids contact with perfumes, lotions and household cleaning products. Clean with a duster or dry cloth and keep your horseshoe items away from water and damp.
Yes where stated on the individual items we can make from your shoes. You will receive details on where to send your shoes when you order.
No not at all. Rust is not a problem. The rust is burnt off when the shoe is heated for the forging process. We have received some shoes that have sat in client’s gardens for 10 years plus and still make fantastic hearts.
Nope, that’s fine we can remove those. Just package them carefully so they pose no risk to anyone handling your package during shipping.
Yes. Items are hand stamped and we do our best to accomodate requests for personalisation though it does depend on the length of the name and the style of the shoe as to whether we can fit in what is requested. We will always do our best.
Yes. This is because when your shoe arrives, we take a photo for our records for proof of it’s delivery. They are then bagged up individually from other shoes with a label with your order details and taken to the workshop. We will also email you to let you know of their safe arrival. When we designed our items we used shoes apt for the purpose and it often happens with client’s shoes that they are a different brand, type or size of shoe than we would normally work with and so require extra time and care with the making and forging process. All this process takes time and so yes there is a small charge to accommodate this when sending your own horseshoes.
Yes of course! We have plenty of used horseshoes of our own we can use for your order. If you would like a specific size or type of shoe this can often be accommodated too, please just drop us a message and let us know.
On request, we can take photos throughout the process of making your shoes into hearts to show you. As horse owners ourselves we also know how unique, individual and special each horse or pony is to their owner and we pride ourselves on giving owner’s back a unique gift to treasure that carries the significance of their own horse’s shoe. We wouldn’t ever use a shoe that wasn’t your own shoe that you have sent unless specifically requested. We know how precious they are.
Generally we supply our hearts hung from jute plait as we feel this works well with the rustic and country feel of our hearts. We can also supply hung from white ribbon if you would prefer. Just let us know on the drop down menu on the individual item listings.
Where size allows, all our items will come to you in a branded jute gift bag. Barry’s late father was a farrier and many years ago, used to have horseshoes delivered to him in large jute sacks. We have chosen jute partly as a nod to this piece of nostalgia as well as the infamous ‘Jute Rug’! But also because jute is a natural fabric it is compostable. Once you are finished with the jute bag pull the ribbon out and pop it on the heap! Or better still reuse your bag for plaiting bands, carrots, potatoes or whatever use you can think of.. we’d love to know!
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