If your order is a Christmas Gift please place your order by Friday 20th November 2020. Without exception, we do not guarantee dispatch in time for Christmas after this date. Due to high order volumes we have to keep to this Christmas cut off date. We thank you for your understanding.
We are open and following all government guidelines. Order by Friday November 20th 2020 for Christmas Delivery. Orders placed after this date will be dispatched in the New Year.
The majority of our pieces are hand forged and crafted to order. Please allow up to 3 weeks for dispatch of your order – we are entering our busy Christmas Period and while we make every effort to keep to 3 weeks, due to high volume of orders it may be be slightly longer.
Please allow 4 weeks lead time for Braided Horsehair items.
Some larger pieces and bespoke orders may take longer lead time.
Artwork (excluding commission pieces) & Gift Certificates will be dispatched within 3 working days.
Please Note: If using your own horse’s shoes delivery lead times are from the date your shoes are received by us, not the order date. Please ensure shoes arrive with us as promptly as possible.
Fast Track is available on some items for an additional charge. Eligible items have Fast Track options on them on each individual item. These items have a 7 day lead time on receipt of your order, or if sending your own shoes 7 days from receipt of your shoes arriving with us. Please note we cannot guarantee any dispatch of an order in less than 7 days.
Sending your own shoes:
The address to send your horseshoes to is Horseshoe Hearts, 3 Cromer Close, Little Gaddesden, Herts, HP4 1PR. Please include a note with your name and order number so we know they are your shoes.
On check out you will be given the option to select your item under 2kg to be sent to you via Royal Mail First Class Signed For or via Special Delivery. Please note the only Special Delivery is tracked. Signed For acknowledges when the item is sent and when the item was received. It is not a tracked service. If you are sending precious shoes we recommend Special Delivery or other Tracked and Signed Service.
All items over 2kg will be sent with a courier (usually UPS) and are sent on a tracked and signed service.
We are happy to ship to most locations worldwide. International Delivery is for International Standard delivery. Approx. transit/shipping time between 5-10 days depending on your location. We cannot guarantee shipping times.