Lead Times:
We aim to dispatch candle, textile & gift voucher within 3 working days of receipt of your order.
For horseshoe creation lead times please bear in mind we are not Amazon! Please be understanding of the time, effort and care that goes into what we do.
The majority of our pieces are hand forged and crafted to order. In general please allow 3 weeks lead time for dispatch of your order. We do endeavour to be as quick as we can. We combine Horseshoe Hearts work alongside farriery (and any emergencies that occur with this!) and other work, family life and our own animals.
Please allow 4 weeks lead time for Braided Horsehair items and Horseshoe Photo Frames.
Some larger pieces and larger bespoke orders may take longer lead time.
Please Note: If using your own horse’s shoes delivery lead times are from the date your shoes are received by us, not the order date. Please ensure shoes arrive with us as promptly as possible.
Fast Track:
Fast Track is available on some horseshoe items for an additional charge.
Eligible items have Fast Track options on them on each individual item. These items have a 7 day lead time on receipt of your order, or if sending your own shoes 7 days from receipt of your shoes arriving with us. Please note we cannot guarantee any dispatch of an order in less than 7 days.
Sending your own shoes:
The address to send your horseshoes to is Horseshoe Hearts, 3 Cromer Close, Little Gaddesden, Herts, HP4 1PR. Please include a note with your name and order number so we know they are your shoes.
On check out you will be given the option to select your item under 2kg to be sent to you via Royal Mail First Class Signed For or via Special Delivery. Please note the only Special Delivery is tracked. Signed For acknowledges when the item is sent and when the item was received. It is not a tracked service. If you are sending precious shoes we recommend Special Delivery or other Tracked and Signed Service.
All items over 2kg will be sent with a courier (usually UPS) and are sent on a tracked and signed service.
International Orders:
We are happy to ship to most locations worldwide. International Delivery is for International Standard delivery. Approx. transit/shipping time between 5-10 days depending on your location. We cannot guarantee shipping times.
